Tasks

• Engage in professional and friendly communications with customers via call/email/chat

• Actively listen to customer needs and inquiries to determine appropriate service actions

• Assist colleagues and other employees with administrative duties

• Refer any customer questions regarding products or services to the appropriate person

• Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers

• Use various software applications such as spreadsheets, field and work management, CRM, and scheduling software to enter, edit, and/or format data and/or reports

Qualifications

• Prior experience with the customer service

• Excellent oral & written communication skills (English language)

• Excellent customer relationship skills

• Excellent organization skills

• Ability to multi-task

• Ability to work in a team environment and take direction from management and supervisors

• Computer or data entry skills

• Proficient in Microsoft Tools and Google Suite

• Has great attention to detail

• Ability to meet deadlines

• Requires minimal supervision